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FAQs

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Below is a list of questions that clients have asked about.  If you have any further questions or concerns, please do not hesitate to contact us by phone or email and we would be happy to provide you with more information.

  • Do I need a doctor’s referral?

    You do not require a doctor’s referral to see any of the physiotherapists, registered massage therapists (RMTs) or chiropractors at Rebalance Sports Medicine, as they are all primary health care professionals. However, some insurance companies require that you submit a Doctor’s referral with your claim form. We recommend that you call your insurance provider to determine what they require in order to reimburse your payment.

  • What should I expect on my first visit?

    On your first visit, we will need you to fill out some paperwork which will take about 10 minutes to complete. Please arrive 10 minutes early for this process.  Alternatively, you can download these forms from our website from the patient forms section and complete them before you arrive.

    Your therapist will complete the initial assessment. Your therapist will discuss the following:

    • Your medical history
    • Your current problem/concerns
    • Pain quality, what aggravates and relieves your pain
    • Goals for treatment

    Once your therapist has asked all the questions related to your condition, they will complete a physical evaluation including:

    • Observing and touching the area
    • Looking at the mobility of the joint
    • Testing the strength of the muscles
    • Neurological screening to see how the nerves are functioning
    • Other special tests relating to your condition

    The therapist will formulate a treatment plan based on their assessment findings and will discuss what follow up will be necessary, what your treatment program will consist of and what is expected after discharge from treatment.

     

  • How should I dress?

    We recommend that you wear loose comfortable clothing for your assessment and follow up visits in order for physiotherapists and chiropractors to provide thorough assessment and treatments. Try to expose the area where the problem is. If it is a shoulder issue, it is best to wear a tank top, if it is a knee issue, it is best to wear shorts and if it is a back issue it is best to wear a loose top that can be lifted up for assessment purposes. If you are unsure how you should dress for your condition, don’t hesitate to ask us before you come.

  • How long will each session last?

    The time frame for your initial assessment and follow up visits will depend on the nature of your condition, the type of service you are receiving and what is recommended in your treatment plan. Typically sessions are anywhere between 30 minutes to 1 hour. Your physiotherapist, chiropractor or RMT will tell you how long your sessions should be booked for.

    It is best to come early enough that you can get changed and prepared for your appointment. This will maximize the amount of time for your one-on-one session with your therapist.

  • What are the payment options?

    We accept VISA, MasterCard, Interact debit and cash payments. Payment is required at the end of each session. You will be given a receipt with your service provider’s information and registration number. This receipt can be used to claim your benefits if you have health insurance that covers your treatment. You will have to send your receipt and claim form to your insurance provider and than you will be reimbursed. For your convenience, we also offer direct billing to all major insurance companies.

    If you do not have health insurance coverage, we recommend that you save your receipt for income tax purposes.

  • Are these services covered?

    Registered Physiotherapy, Registered Massage Therapy, Chiropractic care, Acupuncture, bracing and orthotics are generally covered by most extended health insurance policies. We recommend that you call your insurance provider to determine the extent of your coverage.

  • What is Physiotherapy?

    Physiotherapy is a health care profession that deals with the science of movement and function. Physiotherapists evaluate and correct movement impairments that are caused by injury, diseased states, health disorders, and/or lifestyle. Physiotherapists help restore optimal mobility and physical performance in their clients. Physiotherapy can help you if you are experiencing issues with movement, flexibility, strength, endurance and/or if are experiencing pain or difficulty performing your tasks, sports or hobbies due to physical restrictions. It can be particularly helpful if you have been injured, have sprains, strains, broken bones or are involved in repetitive tasks that put strain on your tissues.

    Physiotherapists use a variety of skills and modalities to help you reach your goals. These include but are not limited to:

    • Soft tissue release
    • Joint mobilizations
    • Prescriptive exercises
    • Education
    • Acupuncture
    • Electrical Stimulation
    • Laser therapy
    • Bracing and supports

     

    If you are not sure if physiotherapy is right for you, feel free to contact us by phone or email and we can help you make an informed decision.

  • What is Chiropractic care?

    Chiropractors are health professionals that provide hands-on therapies that influence the neuro-musculo-skeletal system.  Through their hands on approach, chiropractors assess, diagnose and treat conditions related to the spine, pelvis, extremity joints and nerve pathways.

    Chiropractors have many skills that they combine to provide the best method of treatment for your condition. These include:

    • Manual (hands-on) therapy
    • Joint adjustments
    • Active Release Therapy®
    • Acupuncture
    • Therapeutic exercise
    • Education
    • Nutritional, dietary and lifestyle counseling

     

    If you suffer from back pain, neck pain, headache, whiplash, sprains, strains, repetitive strain injury, work and sports injury and/or arthritis you may benefit from chiropractic care.  If you are unsure if Chiropractic treatment is right for you, feel free to contact us by phone or email and we would be glad to help you make an informed decision.

  • Can I see a therapist if I am not injured and don’t have any pain?

    Yes you most certainly can. At Rebalance Sports Medicine, we focus on helping you achieve the most optimal overall health and wellness and this encompasses preventative medicine.

    We believe that injury prevention begins with having a strong core, good alignment, full joint mobility and appropriate muscle balance and control related to your tasks and activities. Also, if you are planning on starting a new sport or activity, it is recommended that you train your body so that it is conditioned for the new demands.

    Our Physiotherapists and Chiropractors can assess you and determine the areas that need attention. They may develop a custom tailored exercise program for you, use their skills to optimize your neuromuscular system and enhance your performance, or refer you to another specialist that can assist you in reaching your highest potential. Our RMTs may work with you to release muscles and soft tissues that tend to get tight with your daily postures or work demands. And our Pilates instructors can help you improve your core strength, muscle awareness and flexibility. If you are unsure of which health professional may be best suited for your needs feel free to contact us by phone or email so we can help you make an informed decision.

  • Will the treatment be painful?

    Most patients seek treatment for pain relief. Physiotherapy, Massage Therapy and Chiropractic care will all provide you with relief from your symptoms including your pain.  All therapies involve different modalities including hands on techniques, movement therapy/exercise, ultrasound, laser, acupuncture, electrical stimulation and heat or cold therapy to achieve the desired affect. In addition, all therapies will focus on determining the underlying dysfunctions to prevent the pain from resurfacing or worsening in the future.

    This is generally achieved in a pain free way. However, some treatment modalities can be slightly painful in the short term. For instance, if you have a stiff joint because of surgery or immobilization than regaining the range of motion through mobilizations and stretching can be uncomfortable during the treatment session. However, typically right after the treatment you will feel less stiff and have less pain. Your therapist will inform you in advance, of what to expect during the treatment, what to expect after the treatment, the risks and benefits of the treatment and when you will start to reap the benefits of the treatments.

    It is very important that you communicate your response to treatment with your therapist so that they may adjust the treatment parameters if necessary to help you get the most out of your sessions.

  • Is my therapist licensed?

    All of the therapists at Rebalance Sports Medicine are registered with their respective regulating bodies in order to practice in Ontario.

    The College of Physiotherapists of Ontario regulates all of our physiotherapists http://www.collegept.org

    The College of Massage Therapists of Ontario regulates all of our RMTs http://www.cmto.com/

    The College of Chiropractors of Ontario regulates all of our chiropractors.  http://www.cco.on.ca

    Additionally, Rebalance Sports medicine requires that all of our therapists stay up to date with professional development courses and activities. We provide an open and supportive environment to allow our therapists to continually improve their skills and stay up to date with research and trends.

  • I was referred to another clinic by my doctor, can I still come to Rebalance Sports Medicine?

    Most certainly! It is impossible for your family doctor to know about every single clinic that provides quality care; they give you recommendations but it is in your hands to make the final decision. You have the right to choose the facility/practitioner that you feel the most comfortable with and that suits you best. We are happy to send the details of your assessment and our treatment plan to your doctor so that they can be informed of your care with us. We also send progress notes and discharge notes to your physician so that your patient file is kept up to date.

  • I have been to other clinics where I received Physiotherapy, Chiropractic and/or Massage Therapy but nothing has helped me. How are you different than other clinics?

    First and foremost, our therapists are highly skilled and have the highest academic qualifications in their respective professions. Our therapists are committed to staying up to date on the latest research and professional development courses.

    Secondly, our therapists focus on determining and treating the underlying source of your condition. Symptom management is important because we want you to feel better but unless we address the root of your problem, it will continue to resurface. Even if you suffer from a chronic condition, we will provide you with the knowledge and tools that you need to manage your condition and prevent it from worsening.

    Our therapists have a great track record. We are confident that we can help you but if you are still unsure and would like to speak to one of our therapists please give us a call.

  • What is your privacy policy?

    At Rebalance Sports Medicine, protecting your privacy is important to us. Please click here to see our privacy policy.